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What Shipping Methods do you offer?
How are Shipping Rates calculated?
How do I track my shipment?
How are International orders shipped?
What is your Backorder Policy?
Can I Refuse a Shipment?
What is your Return Policy?
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What shipping methods do you offer?
Free Ground Shipping to ALL U.S. State for orders over $50 (excluding AK and HI).
| Type | Description |
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| Ground Shipping | 3-7 Business Days to Most Areas. Ground shipments will be via UPS or USPS. | | Standard Mail | 3-10 Business Days to Most Areas. May require more time to remote locations. There will be no tracking information for packages shipped to offshore locations or Military Address. Your package will be insured if lost. | | Priority Overnight | Orders placed by 11AM PST / 2PM EST deliver Next Business Day by 12:00 PM. | | Standard Overnight | Orders placed by 11AM PST / 2PM EST deliver Next Business Day by 7:00 PM. | | 2nd Day | Orders placed by 11AM PST / 2PM EST deliver 2nd Business Day by 7:00 PM | | 3rd Day | Orders placed by 11AM PST / 2PM EST deliver 3rd Business Day by 7:00 PM. | | UPS Canada Ground | 4-8 Business Days to Most Areas. May require more time to remote locations. Customs Charges and Brokerage fees WILL be applied and can reach upwards of $50. We are not responsible for any brokerage, duties, taxes nor delays by Customs, as these are not related to the shipping of your order. | | FedEx International Priority (Canada) | Usually 2-5 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | FedEx International Economy (Canada) | Usually 4-7 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | 1-2 Business Days by FedEx | 1-2 Business Days. Certain remote locations may not be delivered by FedEx SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | Island States | 4-10 Business Days to Most Areas via USPS Mail. May require more time to remote locations. Due to Federal Regulations, Batteries cannot deliver using the USPS option Your package will be insured if lost. | | FedEx International Priority | Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | Saturday Delivery | Orders placed by 11AM PST / 2PM EST on Friday deliver Saturday Delivery by 7:00 PM. Orders must be submitted by 2:00pm EST on Friday for same day shipping and Saturday delivery. Saturday delivery not available in all areas. SIGNATURE WILL BE REQUIRED | | USPS Priority Mail | USPS Priority Mail: 2-3 Business Days to Most Areas. May require more time to remote locations. There will be no tracking information for packages shipped to offshore and Military Address. Your package will be insured if lost. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | US Postal Service Canada | 4 week delivery time to Most Areas. May require more time to remote locations. Due to Federal Regulations, Batteries cannot deliver using the USPS option We are not responsible for any taxes nor delays by Customs. There are no brokerage fees and usually no duties. However, shipment may take 1-2 weeks for delivery and tracking information is not available during Transit | | International Priority (Puerto Rico) | Usually 1-3 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIREDPlease be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | International Economy (Puerto Rico) | Usually 2-5 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. | | International Priority | Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED | | International Economy | Usually 4-8 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED | | International Priority | Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED | | International Economy | Usually 4-8 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED |
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How are shipping rates calculated?
Shipping rates are based on product weight, shipping location and method. To check shipping cost on an item, click on "Shipping Rate Calculator" on the product page. You will find the Shipping Calculator below the price of each item. You can also check shipping costs on an entire order by clicking on the "Shipping Rate Calculator" located on the Shopping Cart page.
Generally,our base shipping rates start at:
| Type | Rate |
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| Ground Shipping | 5.00 | | Standard Mail | 4.95 | | Priority Overnight | 24.90 | | Standard Overnight | 23.35 | | 2nd Day | 10.84 | | 3rd Day | 8.84 | | UPS Canada Ground | 8.93 | | FedEx International Priority (Canada) | 45.00 | | FedEx International Economy (Canada) | 44.00 | | 1-2 Business Days by FedEx | 19.95 | | Island States | 7.95 | | FedEx International Priority | 72.48 | | Saturday Delivery | 45.50 | | USPS Priority Mail | 7.00 | | US Postal Service Canada | 8.50 | | International Priority (Puerto Rico) | 32.05 | | International Economy (Puerto Rico) | 27.90 | | International Priority | 63.28 | | International Economy | 53.35 | | International Priority | 46.16 | | International Economy | 43.54 |
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How do I track my shipment?
Once an order ships from our warehouse, you will be able to track your shipment. Click on "Order Status" under the Information Desk on the left side of your screen. Enter your order number and click on "Get Orders". Once your order comes up, you will see the status of your order along with the item(s) ordered, pricing, quantity and totals.
Under Shipping / Tracking Information you will see the tracking number that was assigned to your order.
UPS tracking numbers are usually 18 digits long (1ZA8XXXXXXXXXXXXXX ). Go to http://www.ups.com/tracking/tracking.html and enter the tracking number in one of the fields provided then click on "Track". The tracking number will be displayed. If you need detailed information, click on "Details".
FedEx Ground tracking numbers are usually 12 digits long ( 6XXXXXXXXXXX ). Go to http://www.fedex.com/ and enter the tracking number in the field provided and click on "Track It". The detailed results of the tracking number you entered will be displayed.
If you need assistance with tracking an order, please call Customer Service at our Toll Free number: (877)528-2288
How are International orders shipped?
International shipments are shipped via FedEx International Economy. This method takes between 3 - 7 days for delivery.
FedEx International Priority is also available and takes between 2 - 5 days for delivery.
We accept EFT (Electronic Funds Transfer) for all overseas shipments (Canada and UK - we accept EFT or Credit Card payment). Once transfer is complete, the product ships immediately.
What is your Backorder Policy?
A backorder occurs when an item that you ordered is not available in any of our warehouse locations.
You will be advised via e-mail or by phone of any item that is on backorder. If you wish to contact Customer Service, you may do so at our Toll Free number: (877) 528-2288. Your credit card will not be charged until the product ships.
Can I refuse a shipment?
We ask that you follow our return policy for faster processing as refused shipments may take up to 3 weeks to be returned to our warehouse causing a delay in processing your credit.
We do incur shipping charges on all shipments to our customers. If there is an error on our part, these shipping fees will be refunded or credited along with the cost of the item(s) purchased. If through no fault of AtBatt.com the shipment is refused (or returned), shipping charges will not be credited and you may be charged a 15% restocking fee.
What is your Return Policy?
AtBatt.com accepts returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to AtBatt.com on returned items unless there was an incorrect item(s) shipped by AtBatt.com.
Returns within 30 days from purchase date can be for exchange, refund or credit at AtBatt.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by At Battery Company. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. If items are returned by express delivery, refund will only cover up $10.00.
AtBatt.com strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify AtBatt.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to AtBatt.com within 30 days from the invoice date, at AtBatt.com's discretion for: credit, replacement, exchange or repair.
NON-DEFECTIVE returns can be accepted directly by AtBatt.com within 30 days from the invoice date, at AtBatt.com's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
BATTERY WARRANTY We offer a 1-year warranty on all of Value Line batteries and accessories. This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse. Value line batteries and accessories can be return to our address. Other batteries should be returned to the original manufacturer. We will provide you with the information on how to return product to the manufacturer when a RMA is requested. We reserve the right to test any battery prior to issuing a new replacement or refund. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.
Clearance & Final Sales Returns
Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by AtBatt.com at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must submit an online Return Merchandise Authorization (RMA) request form. No returns will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 5 business days. Due to limited stock, replacement product may not be available and cannot be guaranteed.
In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. No partial returns will be accepted. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. |
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Why shop at AtBatt?
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